Settings

Configure your troop settings and personal preferences.

Troop Settings

Administrators can configure troop-wide settings.

Navigate to Admin Dashboard → Settings → Troop Settings.

Troop Information, Contact & Address

Troop Display Name - The name shown throughout your site
Contact Email and Contact Phone - Primary troop contact details
Address - Address Line 1 and 2, City, State, and ZIP Code

Communication

Troop-wide defaults for event reminders, the weekly digest, and stalled-scout tracking. Individual events can override the reminder settings.

Event Reminder Offsets - How long before an event starts to send reminders, entered as tags like 7d or 1d. Defaults to 7 days and 1 day before; clear all tags to return to that default.
Remind committed attendees - Send reminders to members who RSVPed "Going" (on by default)
Remind non-responders - Send reminders to members who haven't RSVPed yet (on by default)
Weekly Digest Send Day - The day of the week the leader digest goes out (Sunday by default)
Stalled Scout Window (days) - A scout with no completed advancement in this many days is flagged as stalled (90 by default)
Include stalled scouts in the leader digest - Add the stalled-scout list to the weekly digest (on by default)

Finances

These two settings apply to every payment across the troop.

Card Processing Fee - Choose Payers cover the fee (each payer sees a labeled processing-fee line added to their total before they confirm, and your troop receives the full amount minus only the platform fee) or Troop absorbs the fee (payers are charged exactly the amount due, and your payout is reduced by the card processing cost on top of the platform fee).
Allow Negative Camper-Fund Balances - Off by default, which means refunds, adjustments, and charges can never take a camper's fund below zero, and refunds are capped at what the fund still holds. Turning it on lets any of those overdraw the fund; negative balances are then flagged everywhere they appear.

What you can see depends on your role. The Troop Information, Contact, Address, and Communication sections need the "manage settings" permission; the Finances section needs "manage finances." If you only hold one of the two, you'll see only that part of the page.

User Settings

Each user can customize their experience.

Access via Profile Settings in the user menu.

Profile Information

Name - Display name
Profile Photo - Upload a photo
Contact Info - Email and phone
Address - Mailing address
Emergency Contact - For youth members

Account Security

Password - Change password regularly
Email - Update email address
Two-Factor Authentication - Enhanced security (optional)

Notification Preferences

Control how you receive updates:

Announcements - On/Off and frequency
Events - New events and changes
Forums - Replies and mentions
Direct Messages - New message alerts
Advancement - Progress notifications
Payments - Invoice and payment alerts
Email Frequency - Real-time, daily digest, or weekly

Roles & Permissions

Control who can do what in the system.

Navigate to Admin Dashboard → Settings → Role Permissions.

Viewing Roles

See all available roles and their permissions:

Scoutmaster
Assistant Scoutmaster
Committee Member
Merit Badge Counselor
Parent
Scout

Modifying Permissions

Click any role to view and edit permissions:

Select the role
Review current permissions
Check/uncheck permissions as needed
Save changes

Caution: Permission changes affect all users with that role. Test changes carefully.

Common Permissions

Manage Members - Add, edit, delete members
Manage Events - Create and edit events
Approve Advancement - Sign off on requirements
Process Payments - Handle financial transactions
View Reports - Access reports and analytics
Manage Content - Edit announcements, forums, galleries
Access Admin Panel - View admin dashboard

Payment Account Settings

Configure payment processing for your troop.

Navigate to Admin Dashboard → Payment Methods.

Stripe Connection

To accept online payments, connect a Stripe account:

Click Connect Stripe
Complete Stripe onboarding
Provide banking information
Verify identity
Activate account

Once connected, you can accept credit card payments for events and scout accounts.

Processing Fees

Standard credit card processing fees apply
Choose to pass fees to families or absorb them
Configure this with Card Processing Fee under Admin Dashboard → Settings → Troop Settings (see Finances above) - it is not set on the Payment Methods page

Subscription & Billing

Your troop owner manages the platform subscription.

Subscription Plans

Plans typically include:

Maximum number of active members
Storage space for photos and files
Number of events per year
Support level

Upgrading

If you need more capacity:

Contact your troop owner
Review available plans
Upgrade through owner's dashboard
Changes take effect immediately

Data & Privacy

Data Security

All data encrypted in transit and at rest
Regular automated backups
Secure password storage
Role-based access controls
Activity logging for auditing

Privacy

Member data never shared with third parties
Private by default - public opt-in only
GDPR and privacy law compliant
Data export available on request
Account deletion removes personal data

Youth Protection

Two-deep leadership enforced in messaging
Youth cannot message adults one-on-one
Activity logs track all interactions
Report suspicious activity immediately
Follow BSA Youth Protection policies

Troubleshooting

Can't Access Admin Dashboard?

Verify you have an admin role assigned
Try logging out and back in
Clear browser cache and cookies
Contact troop administrator

Not Receiving Emails?

Check spam/junk folder
Verify email address in profile settings
Check notification preferences
Add system email to safe senders list

Changes Not Saving?

Ensure you clicked Save button
Check for validation errors (red text)
Try a different browser
Disable browser extensions temporarily

Getting Support

If you need help:

Review this documentation first
Ask Charlie (AI assistant) in the bottom right corner
Contact your troop administrator
Email support (check with troop owner for contact)

Tip: When contacting support, include screenshots and describe what you were trying to do when the issue occurred.

Best Practices

Review and update troop information annually
Audit user roles quarterly
Encourage members to keep profiles current
Test notification settings to ensure delivery
Keep at least two administrators with full access
Document your troop's settings and customizations
Train new leaders on the system
Review activity logs periodically